Return Policy and Warranty Information
Returning an Item
Here at Alkali.com we want you to be fully satisfied with every item that you purchase from us. If you are not 100% satisfied with an item that you have purchased, you may return or exchange your NEW and UNUSED item within 30 days of your delivery/purchase date for a full refund of the purchase price, store credit, or a new item(s). The item(s) must be sent back to Alkali.com at your expense.
Please indicate the order number if you have it. If you don't know your order number, please include your name and phone number we can reach you at. In the case of exchanges, you must pay $9.00 for any reshipment of items. This applies to any order which Alkali.com has fulfilled correctly. If you received an item which you did not order/we shipped incorrectly, please call us. In cases where we made an error, we can send you a prepaid label via e-mail for you to return the product to us. Again, Alkali only picks up the shipping if we are incorrect in the items you receive. If the issue with your product is incorrect sizing, but we shipped the correct product you ordered, you must return them at your expense.
Stick And Shaft 30-Day Limited Warranty
All Alkali One Piece Composite Sticks and Composite Shafts are covered by a 30-day limited warranty against manufacturer's defects only (Composite Blades, Wood/ABS Sticks, and Wood/ABS Blades are not covered under this warranty). This is a one-time replacement only. This warranty only covers damage and/or premature breakage caused by a manufacturer’s defect.
Alkali.com will replace any defective stick or shaft for a period of 30 days from date of delivery, under the following conditions:
You must provide the original receipt or proof of purchase.
The stick or shaft must be broken during normal, correct use.
The shaft and blade must not have been exposed to excessive heat or an open flame.
The stick wasn't used on a rough surface (excessive wear on the blade bottom does not constitute a manufacturer's defect.
Warranty coverage will be determined exclusively by the Employees/Managers of Alkali.com. This warranty does not apply to Semi-Pro, College, or Pro level teams and players.
To return the stick, follow these steps:
E-mail email@example.com to obtain an RA#.
Once your RA# is issued, you have 14 to return the stick to us. The stick must be sent at your expense.
Please include the original proof of purchase.
We will contact you once we make our determination as to whether or not your stick qualifies for a replacement under our warranty.
Warranty of Alkali Products (excluding sticks, see above)
All products manufactured by Alkali have a 90-day limited warranty against manufacturer defects, similar to the sticks. This applies to all protective equipment and accessories. If you feel that your product is defective or doesn't perform as well as you felt it should, you can follow the same steps for obtaining an RA# as you would for the sticks. In the same way, we will visually inspect the product to determine whether or not the product is deemed replaceable under the warranty and was not subject to misuse. If we do deem a replacement necessary, Alkali will cover the shipping of the item to you. You must return the product at your own expense.